Terms & Conditions Agreement

You may Purchase items from this website via our secure server through the shopping cart checkout using your Paypal account. We also accept cashier’s checks & money orders.

Want to pay by money order & cashier’s check?
Please Contact Us and we will be happy to assist with the processing of your order.

Free Shipping
Domestic Insured Shipping is FREE for purchases made from this website to the Continental 48 United States of America. **Please Contact Us for shipping costs on all orders outside the Continental United States. Additional charges will apply.**

It is important to note: All orders are NOT confirmed until a confirmation email has been sent to customer stating that the item has been shipped.

Orders are normally processed and shipped to customer within 7 to 10 days. SE Giants LLC strives to provide faster processing times, but it is agreed that SE Giants LLC shall not be held responsible for any delays. Should any delay arise, SE Giants will pursue at its own, sole & absolute discretion what it deems reasonable to assist customers in the speedy processing and/or shipping of their orders.

Taxes
All items are subject to 6% Sales Tax.

ITEM AVAILABILITY
Occasionally, there may be stocking, human, computer or coding errors that would list an item as available and it not actually be available for sale. Should any item not be available for any reason whatsoever, SE Giants LLC shall provide a full refund to customer.

ITEMS LOST AND/OR DAMAGED DURING SHIPPING
All items that are shipped are to be insured. SE Giants LLC is not a shipping company. All customers & users of this website acknowledge and recognize that items may get damaged and/or lost during shipping. Customers & users of this website agree that any items that are damaged and/or lost during shipping, customers and/or users of this site agree to contact the shipping company or insurance company to file & pursue a claim. It is explicitly agreed that any and all claims arising from damage from shipping, shall be held exclusively toward the shipping company and/or insurance company. At no time, shall SE Giants LLC be held responsible for a full or partial refund, replacement, damages, or any other costs arising from such claims. In the event that for whatever reason an item was not insured and such item was damaged and/or lost in shipping, the customer that purchased such item(s) shall contact us and we shall provide them with the name & contact information of the merchant, vendor, company, and/or individual (hereinafter “merchant” or “merchants”) that sold such item(s) through this advertising venue website. It shall be the responsibility of the customer & merchant to come to terms as to the remedy of the situation.

Customer Service & Return Policy
SE Giants LLC understands the importance of customer service & we strive to ensure that our customers & users are happy with their purchases. Customer shall immediately upon receipt inspect any and all items purchased. If customer desires to make a return, exchange, or request a refund for a purchase, customer shall promptly make such request by contacting us within 3 days upon receipt of the merchandise and/or item. If customer fails to make such request within 3 days, then item shall be deemed acceptable and satisfactory to customer & shall NOT be eligible for a refund, request for exchange, or return. If customer does make a request within 3 days of receipt of said item purchased, customer agrees to request a RMA Authorization Number prior to shipping the item back. Customer agrees that RMA Authorization Number will be CLEARLY and BOLDLY labeled on the outside of the package and follow any additional instructions provided. ANY PACKAGE RETURNED WITHOUT A RMA AUTHORIZATION NUMBER DISPLAYED ON THE OUTSIDE OF THE PACKAGE SHALL NOT BE ELIGIBLE FOR A RETURN, EXCHANGE AND/OR REFUND AND MAY BE DENIED DELIVERY AND RETURNED TO THE CUSTOMER. All items that returned, exchanged, or refunded are subject to a 15% restocking fee of the original total purchase price (including tax). Upon inspection of the item to ensure that the item is in its original condition, the refund and/or exchange shall be made to the customer less the 15% restocking fee. We work hard to provide a great venue for customers & merchants to be able to buy or sell merchandise. It is important to note that because SE Giants LLC is an advertising venue, and is NOT a jewelry manufacturer, and is most likely not even the owner of the merchandise that is being advertised, it is explicitly understood and agreed that ALL items, images, & their descriptions are provided by third party merchants. SE Giants LLC most likely does not own the items being advertised & promoted. As such, SE Giants LLC in no way guarantees, warranties, and/or otherwise certifies the authenticity, appearance, value, function, purpose and/or description of any item listed on our website.

BLEMISHES, MARKS, SCRATCHES, INCLUSIONS, CHIPS, DINGS, TONING AND/OR DENTS
Some items on this website may not be newly manufactured. Any items that are new shall be labeled as new in their product descriptions. Any items that are not labeled as new, are assumed be antiques, pre-owned, and/or used (hereinafter known as “pre-owned” or “used”). All customers and/or users of this website, acknowledge and agree that there may be blemishes, marks, scratches, inclusions, chips, dings, toning and/or dents on and/or in the merchandise. These are to be considered character features of the item, and they shall not be sufficient reason for any customer to make a claim of damage, and/or request a refund, return or exchange.

WARRANTIES
Should any question, or discrepancy arise regarding an item or purchase, SE Giants LLC agrees to put customers & buyers in direct contact with the individual vendors & merchants from whom they made the purchase to resolve any and all representations, guarantee, warranty, return, certification, item description, authenticity or any other issue, or complaint regarding any item listed & purchased through this website. At which point, SE Giants LLC shall be held as in complete & total fulfillment of its obligations and shall not be liable for any other costs, claims, and/or damages by either party.

At no time shall SE Giants LLC be liable for any costs, or damages arising from any purchase or use of this website. Any misrepresentations, or failure to provide sufficient disclosure of a particular item shall be the sole responsibility of the actual owner of the merchandise and/or merchant that provided such items for promotion on this advertising venue, and all users & customers of this website agree to pursue any and all claims against the merchant(s), individual(s), vendor(s), and/or companie(s) that actually own the merchandise that was sold to the customer(s) & user(s) through this website.

Website Terms & Conditions

The use of this website (this “Website”) and the sale of products and services offered on this Website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on this Website under Store Policies (collectively, the “Terms and Conditions”). Your use of this Website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgment that you have read the Terms and Conditions and that you agree to follow and be bound by them. SE Giants LLC reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this Website.

Jewelry descriptions and all carats weights stated represent approximates; Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care.

Modification of Content

SE Giants LLC attempts to ensure that the Content on this Website is complete and current. As indicated in these Terms, SE Giants LLC does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. SE Giants LLC reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, SE Giants LLC reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your Paypal account has been charged. If your Paypal account has been charged for the purchase and your order is canceled, SE Giants LLC shall promptly issue a refund to your Paypal account.

Legal Disputes

If a dispute arises between you and SE Giants LLC, our goal is to provide you with a neutral and cost effective means of resolving the dispute in a timely manner. Accordingly, you and SE Giants LLC agree that we will resolve any claim or controversy at law or equity that arises out of the use of our services (a “Claim”) in accordance with the terms on this website or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first Contact Us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Improperly Filed Claims – All claims brought against SE Giants LLC must be resolved in accordance the terms on this website. All claims filed or brought contrary to the terms on this website shall be considered improperly filed. Should you file a claim contrary to terms found on this website, SE Giants LLC may recover attorneys’ fees and costs up to $1000, provided you have failed to promptly withdraw the claim & that SE Giants LLC has previously notified you in writing regarding the claim.

Arbitration Option – For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is under $10,000, the party requesting relief may elect to resolve the dispute through binding non-appearance-based arbitration. In the event a party elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Law and Forum for Legal Disputes – These terms shall be governed in all respects by the laws of the Commonwealth of Kentucky as they apply to agreements entered into and to be performed entirely within Kentucky between Kentucky residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against SE Giants LLC must be resolved exclusively by a state or federal court located in Louisville, Kentucky, except as otherwise agreed by the parties or as described in the Arbitration Option. You agree to submit to the personal jurisdiction of the courts located within Louisville, Kentucky for the purpose of litigating all such claims or disputes.

Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees, etc.) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

Limitation of Liability

You will not hold SE Giants LLC responsible for merchant’s advertisement, actions or inactions, jewelry and/or items that are advertised including without limitation allegedly fake items. You acknowledge that SE Giants LLC are NOT a jewelry store or jewelry manufacturer. Instead, our website is a diamond, jewelry & watch clearinghouse for many popular merchants, companies and vendors. While we may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of merchants’ advertisements or items for sale, the ability of merchants to sell items, the ability of buyers to pay for items, or that a buyer or merchant will actually complete a transaction or return an item.

We do not transfer legal ownership of items on our website from the merchant to the buyer. Further, we cannot guarantee continuous or secure access to our website, services or tools, and operation of our website, services or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services and tools.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Release

If you have a dispute with one or more merchants, you release SE Giants LLC (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any & all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Additional Terms & Conditions:

By using the www.DiamondStoreDirect.com website, you agree to the following: This website is a convenience for buyers to reach many popular merchants. Neither the owners of this website nor any of its subsidiaries, affiliates, employees, officers, partners, sponsors, administrators, moderators and/or agents (hereinafter “owner” or “owners”) make any warranties, expressed or implied as to the accuracy, completeness and/or results to be obtained from use of information provided by this service. As such, you must evaluate and bear the risk associated with the use of any content on the website. Please remember that the owners of this website and their agents do not constantly monitor the contents of and are not responsible for any inaccuracies with any content found herein. The owners of this website and their agents do not vouch for or warrant the accuracy, completeness or usefulness of any content found on this website, and are not responsible for the contents of any item for sale or its descriptions. The messages express the views of the author of the message, not necessarily the views of owners of this website or any entity associated with the owners of this website. By using the this website, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older; and (d) your use of the website does not violate any applicable law or regulation. You are entirely responsible for maintaining the confidentiality of your password for your account. You agree not to use the account, username, or password of another member at any time or to disclose your password to any third party. You agree to not share the account with any other person or entity. You agree to not impersonate any other member. You are solely responsible for any and all use of your account. It is expressly understood that the owner of this website assumes no responsibility for the actions, has no obligation to modify or remove any inappropriate content, and no responsibility for the conduct of the person(s) submitting any such content. However, the owners of this website, and their agents reserve the right in its sole and absolute discretion to post, refuse, alter, substitute, change, withhold, edit, modify, delete, redirect, ban and/or remove any listings, advertisements, accounts, memberships or content for any reason – or no reason – in part or entirety, at any time and without warning. Without limiting any of the foregoing, it is further explicitly understood and agreed that any and all jewelry links, endorsements, advertisements or information on this website, to include without limitation all information regarding jewelry, diamond(s), watch(s), precious & semi precious stones(s), gold, silver, platinum, palladium(s), advertisements, endorsements, recommendations or jewelry for sale, must have PRIOR WRITTEN approval before posting such content or material from the website owner, moderators or its agents – with said approval to be in the sole and absolute discretion of owner, moderator or its agents; all jewelry content that does not have prior written approval may be edited, replaced, modified, banned, substituted, withheld, altered, deleted or redirected in part or entirety without notification, acknowledgement or warning by owner, moderators or its agents.

FOR MERCHANTS: You agree, through your use of this service, that you will not use this website to advertise any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violate any law. You agree not to advertise any copyrighted material unless the copyright is owned by you. You represent and warrant that: (i) you own the content advertised by you on or through this website and (ii) the advertising of your content on or through this website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. You agree to pay for all royalties, fees, and any other monies owing any person or entity by reason of any content advertisement by you to or through this website.

ADDITIONAL PROVISIONS:
The owners of these website, and their agents do not officially endorse any of the advertisements posted on this website and shall not be held liable for any loss or damages incurred through any resulting transaction, contract, barter, trade, agreement, purchase, or sale. Pursue these opportunities at your own risk. The owners of this website make no claims of quality or authenticity for any products or services obtained through the use of this website. The owners of this website bear no responsibility for any loss due to products or services obtained through the use of this website. Merchants remain solely responsible for the content of their advertisement(s), and you agree to indemnify and hold harmless the owners of this website, and their agents with respect to any claim based upon any transaction performed on this website. The owners of this website also reserve the right to reveal your identity (or whatever information we know about you) in the event of a complaint or legal action arising from any action taken by you. Neither the owners of this website nor any of its subsidiaries, affiliates, employees, officers, partners and/or its agents shall have any liability for the accuracy of the information contained in this service, or the contents of any advertisements, or for assertions or omissions therein. By using the website, you acknowledge and agree that the owners of this website, and their agents shall not be liable for any third-party claims or losses or damages of any kind or of any nature, and that, for example, should a dispute arise among the participants, the owners of this website and their agents have no obligation to become involved. In the event you have a dispute with a merchant(s), or a problem with the website, you agree to release the owners of this website and its officers, employees, subsidiaries, affiliates, agents, moderators, successors and assigns, for damages arising out of or in any way connection with such disputes and/or the website. Users agree to be bound by the terms of this agreement and acknowledge that this agreement may be modified, changed, or edited at any time by the owners or its agents without prior consent from the users. Illegal and/or unauthorized use of this website, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to www.DiamondStoreDirect.com is strictly prohibited. This website may at any time and without warning be temporarily or permanently removed or suspended by owners in its sole and absolute discretion and that the owners or its agents shall not be liable for any potential loss or damages that may arise as a result. USE OF THIS WEBSITE IS AT YOUR OWN RISK. ALL CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER THE OWNERS OF THIS WEBSITE, NOR ANY OF ITS SUBSIDIARIES, EMPLOYEES, OFFICERS, MODERATORS, AFFILIATES, AND/OR AGENTS, OR ANY OF THEM, MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND REGARDING THE WEBSITE, THE CONTENT, ANY ADVERTISING MATERIAL, INFORMATION, PRODUCTS OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE, AND/OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. AS SUCH, ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES AGAINST INFRINGEMENT, AND WARRANTIES THE WEBSITE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, ARE SPECIFICALLY DISCLAIMED. THE OWNERS OF THIS WEBSITE, ITS SUBSIDIARIES, OFFICERS, MODERATORS, EMPLOYEES, AFFILIATES, AGENTS, SUCCESSORS AND ASSIGNS ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT ADVERTISED BY THIRD PARTIES, ACTIONS OF ANY THIRD PARTY, OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT OR EFFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY. IN NO EVENT SHALL THE OWNERS OF THIS WEBSITE OR ITS SUBSIDIARIES, AFFILIATES, EMPLOYEES, OFFICERS, MODERATORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS, THE OWNERS OF THIS WEBSITE, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, MODERATORS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AND/OR AGENTS, FROM ANY AND ALL CLAIMS AND DAMAGES (INCLUDING ATTORNEY’S FEES AND COURT COSTS) ARISING FROM OR RELATING TO ANY ALLEGATION REGARDING YOUR USE OF THE WEBSITE. Any disputes arising from the use of this website or the agreement that governs it, shall be governed by the laws of the Commonwealth of Kentucky, USA. If any word(s), terms, sentence, paragraph, provision, and/or clause in this agreement shall be found or be held to be invalid or unenforceable in any jurisdiction in which this agreement is being performed, the remainder of these Terms shall be valid and enforceable.

Any and all references of SE Giants LLC shall mean to include SE Giants LLC, its members, owners, employees, officers, board of directors as well as the owners of this website and/or its subsidiaries, affiliates, employees, officers, moderators, and/or agents.

Titles of sections are for reference purposes only and such titles are not to be considered to be part of any legal consideration of the information & terms contained below it.